Scope
This policy applies to refunds connected with bookings initiated through EasyHome. Property-specific charges may depend on the owner, booking state, and cancellation terms.
Legal
Refund Policy
Clear rules for payment errors, booking-token handling, and owner-side booking issues.
Built for confident decisions
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Last updated: 2 August 2026
Failed or duplicate payments
If a payment fails or is charged twice, EasyHome or the payment provider may verify the transaction and initiate a refund where applicable.
Booking token refunds
Booking token refunds depend on property rules, cancellation timing, and whether the room or flat unit was reserved for the customer.
Owner cancellation
If an owner cannot honor a confirmed booking, EasyHome may assist with refund coordination or alternate stay options where available.
Processing timelines
Approved refunds may take several business days depending on the payment provider, bank, card network, or wallet provider.
Non-refundable charges
Convenience fees, payment gateway fees, consumed services, or charges disclosed as non-refundable may not be refunded unless required by law.
Support
For refund help, contact support@easyhome.example.com with the booking reference and payment details.